Customer Chat Manychat 2023 – #1 Facebook Messenger chatbot

Enhancing Conversational Experiences: A Coder’s Viewpoint on Customer Chat Manychat …

Remarkably, my boy, who is not a coder like me, has actually also accepted ManyChat for his personal usage. In this short article, I will dive into the world of ManyChat, shedding light on its functions, benefits, and prospective applications, while sharing 10 important pointers for making the most of this powerful platform.

What is ManyChat?

uestion for you which is we presently own a facebook company page and if the answer is yes then you certainly need to be using chatbots and i’m going to be getting questions well just what is face facebook messenger bot and how can you use it to maximize using my facebook page all that will be coming up in today’s video so stay tuned so if you’re not knowledgeable about what a mess a facebook messenger bot is it is essentially an automated messaging software application that utilizes ai to assist you engage with your audience chatbot allows you to reach your clients straight and interact with them by means of the facebook messaging app like how you would normally communicate with your loved ones you have the capability to program the chatbot to ask specific concerns and supply a couple of alternatives to assist your clients get or fix an issue to a particular place or reach a specific objective not only can you essentially utilize it for anything like customer service you can offer alternatives for the most frequently asked questions like tracking deliveries reserving a consultation or just visiting your site with chatbots you can set up automated interactive discussions with your consumers to guide them with the item choice procedure to make the needed purchases since more than likely your audience is brand-new to your brand name and you can remove that barrier through

conversations thereby providing the confidence to buy from you and the software that that i’m currently using is called a manychat they are the woman software for facebook messenger chatbots and they’re the very best on the market so there are basically three things that i actually use meta chat for number one offering a product number two lead generation and number 3 customer support so in today’s boot so in today’s video i’ll be revealing you a quick tutorial on how you to set this up so the initial step is head over onto manychat.tbootcamp.com where you can begin for free and the next step is to check in with your facebook account and they will automatically link all of your facebook pages to manychat now once you have successfully signed up for manychat you’ll be redirected to the control panel and if i scroll down over here you’ll be able to see all of the active subscribers you have on your bot so in time as you grow you’ll have the ability to see the line grow up and up and up and it’s simply how it works so simply install it and you’ll see your subscribers grow now another thing is often you might wish to see each specific customers to your list so if you look under audience you’ll be able to see each and every single one you’ll be able to see who has actually subscribed was unsubscribe things like that i would state that the

most valuable tool inside manychat is the growth tool this the part where you get to send a free natural traffic from your facebook page to any site that you want don’t stress i’ll be returning to growth tools revealing you exactly how to utilize this now another function inside meta chat is that you can utilize the live chat so if any person ever message you on your facebook page instead of logging in onto facebook you can in fact talk with them right here on manychat due to the fact that they offer you that choice right here another thing is you’re going to send out broadcast so whenever you have develop your subscribers list to say 500 or a thousand individuals you can start sending broadcast messages state hello we have a new item go ahead and check it out or have a look at check out our service like anything that you would send in an e-mail you can actually use broadcasting to send out to your customers list so similar to an e-mail list that you want to construct it to your you understand 5 000 or 10 000 individuals on your list you want to start constructing your customers on your on your chat bot and another thing is automation now this is one of the style the most fundamental part in regards to customer service since because when you go under automation we can establish things like inviting message and default reply so i’m going to be showing you exactly how to set that up in today’s video so the first thing you wish to do once you register for imaging chat is to establish your welcome message so whenever someone message you for the very first time on your facebook page they will see this instant message now keep in mind this all automated any message you’ll get they

will see this first inviting message so i’m going to reveal you precisely how to set this up so the first thing you wish to do is click brand-new circulation and then you want to offer your new flow a name so i’m going to state welcome message test i’m going to click create now this is the part where we get to tailor our message anyone that messages our page so you can type it right over here and then over here you can see a preview on how it actually looks like when somebody messaged you so for the function of this training i have already typed up a welcoming message so i’m simply i’m just going to paste it right here so essentially what i say is hey there would you like to would you like to subscribe to our facebook messenger you will receive notices for discount rates and special promotions now notice now i have structured our inviting message i want to make a deal for them to sign up for our messenger due to the fact that our objective for using manychat for any facebook page or any business is to build our subscriber list so we wish to certainly wish to extend an offer to anybody that messages our page now you likewise want to offer a reward for individuals to want to sign up for your messenger but you know nobody gets up in the early morning state hello i wish to i want to be spammed more you know through facebook messenger nobody does that you understand you know you want to definitely give some sort of incentive for them to register for your bots so what i do is i’m going to say hi if you subscribe we’ll give you discounts unique promos things like that so that way people are more inclined to subscribe so over here people are going to be asking well how do people subscribe by means of this bot so with manychat they offer you the alternative to add a button and this is the options that you’re going to offer to anyone that is seeing this message so uh so all you need to do is click the add button over here you have numerous different options but in this case for the first button i just want to say yes yes i want to be subscribed and after that you pick an action on what you want to have what you wish to occur so i’m going to click action and i’m going to scroll down here and say sign up for bot due to the fact that this is what we desire individuals to do so they when they click yes they’re going to be signed up for their bot and after that i’m going to proceed and send them a message i’m going to say in the message because message right over here i can enter a message if they ever

click yes so so now we’re going to set up what we’re going to send to that person if they click yes i wish to be subscribed so what management will do is that they will instantly immediately subscribe the individual to your list however we likewise want to tell them that we have actually received their membership so over here i typically type something like this i’m simply going to go on and paste it in i’m going to say thank you your membership is confirmed and after that i’m going to say hello why not take pleasure in 5 dollar off your very first purchase with us simply utilize this coupon code at check out so instantly what i like to do is use them a discount coupon code so for me since i own a shopify store the method i like to track my leads that are originating from my facebook messenger is i can go back to and track whoever used the particular voucher code i understand that i understand that i did that created that sale through facebook messenger so i can refocus my marketing efforts towards facebook messenger rather than emails that way i can track what’s working better versus which one is not working as well so that’s a little cool trick that i generally do is to have a custom-made coupon code for e-mails of a custom code for a facebook messenger or if you’re on instagram or pinterest have a particular coupon code for each and eve for each and each and every single one of these platforms that way you can track where your majority of your sales is coming from so over here you know you can state your membership is verified please visit us you could likewise add in a button and this button states you know visit us and once in a while you can open a site so you can enter in your site right here so what i do is i can come back over to my face to my shopify shop so this just my test shopify

shop simply going to proceed and copy my domain again once again you do wish to have a custom domain there’s a really generic one i’m simply gon na paste that in i’m gon na click done and right over here the other question is well you set up yes what if someone says no i don’t wish to be subscribed how do i set that up so that’s really simple so you want to do is we wish to come back to our welcoming message and we can add a second button so for the 2nd button certainly you wish to say no and and we’ll say no thank you and after that we can choose an action will and the action will simply be unsubscribe from bot just wish to click that and i likewise want to send them a message if they do click no thank you it’s going to state we are sad to see you leave you can

ManyChat is a leading platform that empowers services and individuals to build interesting and interactive chatbots on popular messaging platforms like Facebook Messenger. This versatile tool leverages the power of artificial intelligence (AI) to produce automated discussions, permitting companies to supply individualized experiences and improve customer interactions.

Secret Features of ManyChat:

Visual Chatbot Builder: ManyChat supplies an user-friendly interface that allows the creation of chatbots through a visual drag-and-drop contractor. You do not need to have coding abilities to design interactive conversational circulations.
Combination with Multiple Platforms: ManyChat flawlessly incorporates with different messaging platforms, consisting of Facebook Messenger, WhatsApp, Instagram, and SMS, permitting companies to reach clients on their preferred channels.
Automation and AI Capabilities: ManyChat offers automation features that enable chatbots to react to user inquiries, offer details, gather data, and carry out specific actions without manual intervention. The AI innovation embedded within ManyChat improves the bot’s understanding of user intent in time.

Dynamic Content: ManyChat permits the addition of vibrant components such as images, videos, buttons, and carousels within conversations, enhancing the user experience and offering aesthetically attractive interactions.

 

Personalization and Division: With ManyChat, you can sector your audience based on their preferences, demographics, and behavior. This enables customized messaging and targeted campaigns, leading to greater engagement and conversion rates.
Broadcasting and Sequences: ManyChat enables you to send scheduled messages or broadcasts to your subscribers, keeping them informed about updates, promotions, or news. Sequences allow for automated drip campaigns, supporting leads and assisting them through the customer journey.
Analytics and Insights: ManyChat provides detailed analytics and performance metrics, providing you important insights into your chatbot’s performance, user engagement, and conversion rates. This information helps in optimizing your chatbot strategy and improving customer interactions.
E-commerce Integration: ManyChat seamlessly integrates with popular e-commerce platforms, enabling services to automate item recommendations, order updates, deserted cart pointers, and more, thus improving the client shopping experience.
Live Chat and Human Takeover: ManyChat permits smooth transitioning in between automated chatbots and live chat, ensuring that consumers can easily reach a human representative when needed, supplying a tailored touch to customer support.
Third-Party Integrations: ManyChat offers a vast array of combinations with third-party tools and services, including CRM systems, e-mail marketing platforms, payment gateways, and more, permitting services to extend their chatbot abilities.
10 Tips for Using ManyChat Efficiently:

Plan Your Conversational Circulation: Prior to diving into constructing your chatbot, hang out thoroughly planning the conversational flow, expecting user interactions, and specifying the preferred outcomes.
Usage Personalization: Leverage user characteristics and segmentation to personalize conversations and tailor messages according to user choices. This assists in developing a more appropriate and appealing experience.
Use Buttons and Quick Replies: Buttons and fast replies supply users with predefined options, making it easier for them to navigate through the discussion. Use them strategically to guide users and prompt desired actions.
Test and Enhance: Routinely check your chatbot to make sure smooth interactions and recognize locations for enhancement. Monitor user feedback and analytics information to optimize your chatbot’s performance with time.
Experiment with AI Features: Explore ManyChat’s AI capabilities, such as natural language processing (NLP) and belief analysis, to improve your chatbot’s understanding of user intent and supply more accurate actions.
Utilize Broadcasting and Sequences: Take advantage of broadcasting and sequences to engage with your customers routinely. However, be mindful of frequency and ensure your messages supply worth to the users.
Incorporate with CRM and Email Marketing: Connect ManyChat with your customer relationship management (CRM) system and email marketing platform to sync information and effortlessly nurture leads across channels.
Monitor Analytics: Frequently evaluation analytics and performance metrics to gain insights into user engagement, conversion rates, and popular conversation paths. Utilize this data to refine your chatbot strategy.
Offer Clear Call-to-Actions: Guide users towards wanted actions by including clear and compelling call-to-action buttons or messages at strategic points within the discussion.
Welcome Live Chat: Include a smooth shift from chatbot to live chat when required, making sure a human touch for more complicated questions or tailored help.
Prices Strategies:

ManyChat provides various prices plans to deal with differing organization requirements:

Free Strategy: Suitable for people or small businesses beginning their chatbot journey, enabling as much as 1,000 customers and limited features.
Pro Strategy: Priced at $10 monthly, this strategy uses extra functions, increased subscriber limitations, and top priority support.
Organization Strategy: Created for growing companies, prices starts at $25 each month and supplies sophisticated functions, increased subscriber limits, priority assistance, and dedicated account management.
Business Plan: Tailored for massive businesses, using customized rates, advanced functions, high customer limits, committed account management, and extra enterprise-level services.
Example Conversation Produced on ManyChat:

User: Hi, I have an interest in acquiring a brand-new mobile phone. Can you recommend any models?

Chatbot: Naturally! We have a wide variety of smart devices available. To better help you, could you please let me understand your preferred brand and budget plan?

User: I’m thinking about either an iPhone or a Samsung, and my budget plan is around $800.

Chatbot: Great! Both designs provide excellent features and fall within your spending plan.

User: Yes, please provide me with the crucial features and specifications of the iPhone 13.

Chatbot: The iPhone 13 features a sensational Super Retina XDR display, a powerful A15 Bionic chip, and a dual-camera system with Night mode. It likewise offers innovative Face ID innovation for protected unlocking. Would you like to explore other choices or learn more about the iPhone 13?

User: No, that sounds fascinating. How can I purchase?

Chatbot: To make a purchase, you can visit our online store by clicking the link below: [Link]

ManyChat is a flexible platform that empowers companies and individuals to create interactive and interesting chatbots. With its easy to use user interface, automation capabilities, and integration with popular messaging platforms, ManyChat provides limitless possibilities for improving consumer interactions, providing individualized experiences, and driving company growth. By following the pointers shared in this post, you can take full advantage of the potential of ManyChat and unlock its full capabilities to provide remarkable conversational experiences.