Enhancing Conversational Experiences: A Coder’s Perspective on Manychat – Ig Summit 2022 Replay …
Surprisingly, my kid, who is not a coder like me, has likewise accepted ManyChat for his individual use. In this short article, I will dive into the world of ManyChat, shedding light on its features, advantages, and prospective applications, while sharing 10 important ideas for making the most of this powerful platform.
What is ManyChat?
uestion for you which is we currently own a facebook business page and if the response is yes then you absolutely need to be using chatbots and i’m going to be getting concerns well just what is face facebook messenger bot and how can you use it to optimize the use of my facebook page all that will be coming up in today’s video so remain tuned so if you’re not familiar with what a mess a facebook messenger bot is it is essentially an automated messaging software that utilizes ai to help you engage with your audience chatbot allows you to reach your clients straight and interact with them via the facebook messaging app like how you would typically interact with your friends and family you have the capability to program the chatbot to ask specific questions and supply a couple of options to help your customers get or solve a problem to a certain place or reach a specific objective not just can you essentially utilize it for anything like customer service you can offer choices for the most frequently asked questions like tracking shipments reserving a visit or just visiting your website with chatbots you can establish automatic interactive discussions with your clients to guide them with the item selection procedure to make the necessary purchases since most likely your audience is new to your brand and you can remove that barrier through
discussions therefore providing the self-confidence to buy from you and the software application that that i’m currently utilizing is called a manychat they are the woman software application for facebook messenger chatbots and they’re the very best on the marketplace so there are generally three things that i really utilize meta chat for primary selling an item number two list building and number three customer care so in today’s boot so in today’s video i’ll be showing you a quick tutorial on how you to set this up so the initial step is head over onto manychat.tbootcamp.com where you can begin totally free and the next action is to sign in with your facebook account and they will automatically connect all of your facebook pages to manychat now as soon as you have effectively registered for manychat you’ll be rerouted to the dashboard and if i scroll down over here you’ll have the ability to see all of the active subscribers you have on your bot so in time as you grow you’ll be able to see the line mature and up and up and it’s simply how it works so simply install it and you’ll see your subscribers grow now another thing is often you may wish to see each individual customers to your list so if you look under audience you’ll be able to see each and every single one you’ll be able to see who has subscribed was unsubscribe things like that i would state that the
most important tool inside manychat is the development tool this the part where you get to send out a complimentary natural traffic from your facebook page to any website that you desire do not stress i’ll be coming back to growth tools showing you precisely how to utilize this now another feature inside meta chat is that you can use the live chat so if anybody ever message you on your facebook page instead of logging in onto facebook you can really chat with them right here on manychat since they provide you that option right here another thing is you’re going to send broadcast so whenever you have develop your customers list to say 500 or a thousand people you can start sending out broadcast messages say hello we have a brand-new item go on and check it out or have a look at check out our service like anything that you would send out in an e-mail you can actually use relaying to send out to your customers list so comparable to an e-mail list that you wish to build it to your you know 5 000 or 10 000 people on your list you want to start building your customers on your on your chat bot and another thing is automation now this is one of the theme the most vital part in regards to customer service since due to the fact that when you go under automation we can set up things like welcoming message and default reply so i’m going to be revealing you exactly how to set that up in today’s video so the first thing you want to do as soon as you register for imaging chat is to establish your welcome message so whenever somebody message you for the extremely first time on your facebook page they will see this immediate message now bear in mind this all automated any message you’ll get they
will see this first welcoming message so i’m going to reveal you precisely how to set this up so the first thing you wish to do is click brand-new circulation and after that you wish to give your brand-new flow a name so i’m going to state welcome message test i’m going to click create now this is the part where we get to personalize our message anyone that messages our page so you can type it right over here and then over here you can see a sneak peek on how it actually looks like when somebody messaged you so for the purpose of this training i have already typed up a welcoming message so i’m just i’m simply going to paste it right here so essentially what i state is hey there would you like to would you like to subscribe to our facebook messenger you will receive notifications for discount rates and special promotions now see now i have structured our welcoming message i wish to make an offer for them to register for our messenger because our objective for using manychat for any facebook page or any service is to build our customer list so we wish to certainly wish to extend an offer to anyone that messages our page now you also want to provide a reward for people to want to register for your messenger however you understand nobody wakes up in the early morning say hey i want to i want to be spammed more you understand through facebook messenger nobody does that you understand you understand you wish to absolutely provide some sort of incentive for them to register for your bots so what i do is i’m going to say hi if you subscribe we’ll provide you discount rates special promotions things like that so that way individuals are more inclined to subscribe so over here individuals are going to be asking well how do people subscribe through this bot so with manychat they provide you the choice to include a button and this is the choices that you’re going to supply to anybody that is seeing this message so uh so all you have to do is click the include button over here you have multiple different alternatives but in this case for the very first button i simply wish to say yes yes i want to be subscribed and after that you pick an action on what you wish to have what you want to occur so i’m going to click action and i’m going to scroll down here and say register for bot because this is what we desire people to do so they when they click yes they’re going to be subscribed to their bot and after that i’m going to go on and send them a message i’m going to state in the message because message right over here i can type in a message if they ever
click yes so so now we’re going to set up what we’re going to send out to that person if they click yes i wish to be subscribed so what management will do is that they will instantly automatically subscribe the person to your list but we likewise want to tell them that we have received their subscription so over here i normally type something like this i’m just going to proceed and paste it in i’m going to say thank you your membership is validated and after that i’m going to say hey why not enjoy five dollar off your very first purchase with us simply utilize this coupon code at check out so right away what i like to do is offer them a discount coupon code so for me considering that i own a shopify shop the method i like to track my leads that are originating from my facebook messenger is i can return to and track whoever utilized the specific voucher code i know that i understand that i did that generated that sale through facebook messenger so i can refocus my marketing efforts towards facebook messenger as opposed to emails that way i can track what’s working much better versus which one is not working also so that’s a little cool technique that i generally do is to have a custom voucher code for emails of a custom-made code for a facebook messenger or if you’re on instagram or pinterest have a specific coupon code for each and eve for each and every among these platforms that way you can track where your majority of your sales is originating from so over here you understand you can say your membership is verified please visit us you might likewise add in a button and this button says you understand visit us and from time to time you can open a website so you can enter in your site right here so what i do is i can return over to my face to my shopify shop so this simply my test shopify
store simply going to go ahead and copy my domain again again you do wish to have a custom domain there’s a really generic one i’m simply gon na paste that in i’m gon na click done and right over here the other question is well you set up yes what if somebody says no i don’t wish to be subscribed how do i set that up so that’s really simple so you want to do is we wish to come back to our inviting message and we can add a second button so for the second button obviously you wish to say no and and we’ll say no thank you and after that we can choose an action will and the action will simply be unsubscribe from bot simply want to click that and i also wish to send them a message if they do click no thank you it’s going to say we are sad to see you leave you can
ManyChat is a leading platform that empowers individuals and companies to build interactive and appealing chatbots on popular messaging platforms like Facebook Messenger. This flexible tool leverages the power of artificial intelligence (AI) to produce automated conversations, allowing businesses to offer tailored experiences and boost client interactions.
Key Functions of ManyChat:
Visual Chatbot Builder: ManyChat supplies an user-friendly interface that enables the production of chatbots through a visual drag-and-drop home builder. You do not need to have coding abilities to design interactive conversational flows.
Combination with Numerous Platforms: ManyChat flawlessly integrates with different messaging platforms, including Facebook Messenger, WhatsApp, Instagram, and SMS, enabling services to reach customers on their chosen channels.
Automation and AI Capabilities: ManyChat uses automation features that enable chatbots to react to user queries, provide information, gather data, and perform particular actions without manual intervention. The AI innovation ingrained within ManyChat enhances the bot’s understanding of user intent with time.
Dynamic Content: ManyChat permits the inclusion of vibrant components such as images, videos, buttons, and carousels within discussions, boosting the user experience and supplying visually enticing interactions.
Personalization and Segmentation: With ManyChat, you can sector your audience based upon their preferences, demographics, and behavior. This enables individualized messaging and targeted projects, resulting in higher engagement and conversion rates.
Broadcasting and Series: ManyChat enables you to send scheduled messages or broadcasts to your customers, keeping them informed about updates, promos, or news. Sequences enable automated drip projects, supporting leads and guiding them through the consumer journey.
Analytics and Insights: ManyChat supplies comprehensive analytics and efficiency metrics, giving you valuable insights into your chatbot’s performance, user engagement, and conversion rates. This information assists in enhancing your chatbot strategy and enhancing consumer interactions.
E-commerce Combination: ManyChat seamlessly integrates with popular e-commerce platforms, allowing services to automate item recommendations, order updates, abandoned cart suggestions, and more, therefore boosting the customer shopping experience.
Live Chat and Human Takeover: ManyChat permits smooth transitioning between automatic chatbots and live chat, guaranteeing that customers can quickly reach a human agent when required, supplying a customized touch to client assistance.
Third-Party Integrations: ManyChat offers a wide range of combinations with third-party tools and services, including CRM systems, email marketing platforms, payment gateways, and more, allowing services to extend their chatbot capabilities.
10 Tips for Using ManyChat Successfully:
Plan Your Conversational Flow: Before diving into building your chatbot, hang around thoroughly preparing the conversational flow, expecting user interactions, and defining the wanted outcomes.
Usage Personalization: Take advantage of user qualities and segmentation to customize conversations and tailor messages according to user choices. This assists in producing a more engaging and relevant experience.
Use Buttons and Quick Replies: Buttons and fast replies offer users with predefined options, making it easier for them to navigate through the discussion. Use them tactically to direct users and timely preferred actions.
Test and Optimize: Regularly evaluate your chatbot to ensure smooth interactions and determine locations for enhancement. Monitor user feedback and analytics data to optimize your chatbot’s performance gradually.
Try Out AI Features: Check out ManyChat’s AI abilities, such as natural language processing (NLP) and sentiment analysis, to improve your chatbot’s understanding of user intent and offer more accurate actions.
Leverage Broadcasting and Sequences: Make the most of broadcasting and series to engage with your customers frequently. Be conscious of frequency and ensure your messages supply worth to the users.
Integrate with CRM and Email Marketing: Connect ManyChat with your customer relationship management (CRM) system and email marketing platform to sync data and perfectly support leads throughout channels.
Display Analytics: Frequently evaluation analytics and performance metrics to gain insights into user engagement, conversion rates, and popular conversation paths. Use this information to improve your chatbot technique.
Supply Clear Call-to-Actions: Guide users towards preferred actions by consisting of engaging and clear call-to-action buttons or messages at strategic points within the discussion.
Accept Live Chat: Integrate a smooth shift from chatbot to live chat when needed, ensuring a human touch for more complicated inquiries or personalized assistance.
Prices Plans:
ManyChat provides various pricing plans to accommodate differing company needs:
Free Strategy: Suitable for individuals or small companies starting their chatbot journey, permitting as much as 1,000 subscribers and minimal functions.
Pro Strategy: Priced at $10 per month, this strategy provides additional functions, increased subscriber limitations, and top priority assistance.
Service Plan: Created for growing companies, prices starts at $25 each month and provides advanced functions, increased customer limits, concern support, and devoted account management.
Enterprise Strategy: Tailored for massive services, providing custom prices, advanced features, high customer limits, committed account management, and extra enterprise-level services.
Example Discussion Created on ManyChat:
User: Hi, I’m interested in purchasing a new mobile phone. Can you recommend any models?
Chatbot: Naturally! We have a vast array of smart devices offered. To much better assist you, could you please let me understand your preferred brand and budget plan?
User: I’m considering either an iPhone or a Samsung, and my budget is around $800.
Chatbot: Great! Both models provide excellent features and fall within your spending plan.
User: Yes, please offer me with the key features and specs of the iPhone 13.
Chatbot: The iPhone 13 functions a sensational Super Retina XDR display screen, an effective A15 Bionic chip, and a dual-camera system with Night mode. It likewise offers advanced Face ID innovation for safe and secure unlocking. Would you like to explore other choices or learn more about the iPhone 13?
User: No, that sounds interesting. How can I make a purchase?
Chatbot: To purchase, you can visit our online shop by clicking the link listed below: [Link]
ManyChat is a flexible platform that empowers people and businesses to develop interactive and engaging chatbots. With its user-friendly user interface, automation capabilities, and integration with popular messaging platforms, ManyChat offers unlimited possibilities for improving customer interactions, providing individualized experiences, and driving service development. By following the tips shared in this post, you can optimize the potential of ManyChat and open its full abilities to deliver exceptional conversational experiences.